PAYMENT:
CREDIT CARDS: We accept Visa, MasterCard, and American Express on our secure server.

PAYPAL: If you choose PayPal, you will be taken to the PayPal website upon completion of the ordering process.

SHIPPING:
We normally ship within 2 business days.

FREE Standard Insured Delivery (does not include international shipping).

For more shipping options and information, see: Shipping and Insurance

30-Day Return Policy (see more information below).

Emails concerning your order:
Order Confirmation: Confirms that we received your order. Be sure to keep this email for your records.

Shipping Notification: Confirms that we have shipped your order. You could receive more than one email if you ordered several items and they were shipped separately. The arrival time of your order depends on the shipping method you selected and your ship-to location.

Important Notice: There are two main reasons why you might receive this e-mail: difficulty in processing your order or inability to ship to the address provided. If you receive this one, please email us.

If you did not receive an Order Confirmation email, please check your spam or screened-email folder. Some email programs have their spam settings very high, and your emails may be waylaid by your spam-catcher. If the email is not there, you may have made a typo when entering your email address on the order form, so please email us to verify. We will try to respond within 24 hours.

REPAIRS:
For up to one year after purchase, we will gladly restring beaded jewelry in case of damage to the strand at no charge to you; or we will replace the clasp if damaged or defective (or earwires in the case of earrings). If the strand is broken, please include all beads that you are able to find and include them for us to make the repair. This guarantee does not include strings of beads or pearls that were handknotted between each bead: if we restring these items for you for free, the beads will not be knotted.

The customer is responsible for all shipping costs, including insurance and Delivery Confirmation, when returning items for repair. We will take care of the shipping costs for sending the item back to you after the repair.

RETURNS:
*In the unlikely event that a customer needs to make a return, the customer must email us for return approval in order for the item(s) to be eligible for refund. We do not deal with returns by phone. The order must be returned and in our hands within 30 days of placing the order; we do not have access to customers' credit card information after that date. Any unauthorized, improperly packaged, or uninsured returns, or items returned from the post office as unclaimed, will be disregarded.
*Only unworn, undamaged, and unaltered merchandise may be returned. We accept returns on merchandise that is unused, undamaged, and in its original packaging. Any goods that are used, damaged, or not in the original packaging (goods that cannot honestly be sold as new) are considered to be used.
*Item must be returned and postmarked within 7 days of return authorization, insured and postage paid by the customer, with Delivery Confirmation or Signature Confirmation. These expenses are never refunded.
*Our experts will inspect the returned item and verify its condition once we receive it. A return takes approximately five business days to process after it reaches us. We will refund the full cost of the item EXCLUDING our shipping, handling, and insurance expenses ($10 minimum) and an additional 10% restocking/processing fee. Any shipping charges paid by the customer are not refundable. Insurance and handling costs are usually not included in shipping fees paid by the customer and will be assessed on returned items, even when originally shipped for free.
*When only part of a multiple-item order is returned and a coupon was applied, the amount of the refund will be prorated.

Liability: By purchasing from this site, the customer agrees that our maximum liability is limited to a refund only.

About our Southwestern Jewelry:
Our Native American jewelry is described as Native American; if we say it is Navajo- or Zuni-made, it made by a Navajo or Zuni artist. Our other Southwestern-style jewelry is made by outstanding non-Indian jewelers in sterling silver using hand-cut stones. These jewelers use genuine stones such as turquoise and mother of pearl; they may also use man-made stones such silicon opal and block spiny oyster shell. A major part of the value of these masterfully created items lies in the skill of the artist and the beauty of the artwork.

If you do not appreciate the finest inlay and micro-inlay work, please do not buy from us! We have no interest in sharing this beautiful art with those who are too near-sighted to see it or too uneducated to understand the fine quality of the workmanship.

One of our artists is Evelyn Yazzie, a Navajo from Arizona.

We have a number of items by the inlay jewelers Ronnie and Ramil Glodove (see Ramil's picture below). This team is from outside the US; their work is amazing.



11am-6pm Eastern Time: 1-800-957-7793. Due to a high volume of calls, we may not be able to answer your call, and we are currently unable to return calls. We can better serve you if you email us or place your order on our secure server.

We reserve the right to alter these conditions at any time.